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HDI HD0-300 : Help Desk Manager Exam

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Exam Number : HD0-300
Exam Name : Help Desk Manager
Vendor Name : HDI
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HD0-300 exam Format | HD0-300 Course Contents | HD0-300 Course Outline | HD0-300 exam Syllabus | HD0-300 exam Objectives


Characteristics of an effective desktop support manager
How to create and deliver on service level agreements and operating level agreements
How to align desktop support services with business strategy, objectives, and processes
The importance of the relationships among IT service management processes
Tactics for screening, hiring, training, and leading high-performance teams
How to create an internal marketing culture to promote your desktop support services
The metrics and key performance indicators essential to desktop support performance reporting
Who Should Attend=>
Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies
Individuals who are preparing for the HDI Desktop Support Manager certification exam
Course Outline
Unit 1: Desktop Support
The Evolution of Support
Support Center Maturity
Successful Desktop Support
Unit 2: Strategy
Strategic Perspective
Business Alignment
SWOT
Unit 3: IT Financial Management
IT Financial Management
Cost, Value, and ROI
Unit 4: Technology and Service Support
Service Desk Infrastructure
Telephony Infrastructure
Desktop Support Delivery Methods
Service Management Systems
Selecting Service Desk Technology
Unit 5: Service Level Management
Unit 6: Metrics and Quality Assurance
Desktop Support Metrics
Data Sources
Baselining and Benchmarking
Performance Reporting
Quality Assurance Programs
Measuring Customer Satisfaction
Measuring Employee Satisfaction
Unit 7: Desktop Support Processes
Best Practices for Support
IT Service Management
The Service Desk
Service Operations
Service Design
Service Transition
Knowledge Management
Unit 8: Leadership
Your Responsibilities as a DSM
Your Role as a Leader
Manage Operations Effectively
Emotional Intelligence
Communication
Influence and Motivate
Integrity and Service Ethics
Growth
Unit 9: Workforce Management
Workforce Management
Staffing Models
Scheduling
Sourcing
Recruitment
Unit 10: Training and Retention
Fostering Relationships
Teamwork
Coaching
Peer Mentoring
Training
Rewards, Motivation, and Retention
Performance Management
Career Development Planning
Unit 11: Promoting Desktop Support
What is Marketing=>
Creating Internal Marketing Culture
Marketing Opportunities



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HDI Help Test Prep

Mercedes-Benz GLA-class | HD0-300 Practice Questions and Study Guide

The Peugeot 3008 latitude is high priced. There. I’ve stated it.

okay, now let’s agree with Peugeot as a manufacturer. Is it a top rate participant, to be considered in opposition t Audi, Volvo and co? in accordance with the company it is. but it surely is enjoying a unusual online game, since it’s no longer fairly top rate-priced to the factor that it is going to be go-shopped against these makes.

consider of it like this: the Peugeot 3008 - while being close in dimension to a Honda CR-V, Toyota RAV4, Mazda CX-5 or Volkswagen Tiguan - is priced like a small luxurious SUV; like an Audi Q2 or Volvo XC40.

As such, it’s way over the money to compete against mainstream makers, with an MSRP/MLP kick-off point of $forty four,990 (earlier than on-street expenses) for the base mannequin attract. The range additionally has the GT petrol mannequin at $47,990, the GT diesel at $50,990 and the flagship GT recreation comes in at $fifty four,990.

All fashions are front-wheel pressure, and none are hybrid yet. For context, the category-leading Toyota RAV4 degrees from $32,695 to $46,415, and there are all-wheel drive and hybrid fashions to choose from. 

So does the machine outfitted support justify the can charge? right here’s a spec breakdown of all 4 grades.

The 3008 attract ($forty four,990) comes with 18-inch alloy wheels, LED headlights and daylight hours working lights with integrated LED fog lights, LED tail lamps, roof rails, body coloration rear spoiler, auto lights and wipers, fabric interior trim with fake leather-based accents, manual seat adjustment, a 12.three-inch digital driver data screen, a 10.0-inch touchscreen media gadget with Apple CarPlay, Android Auto, satellite tv for pc navigation, DAB digital radio and Bluetooth, ambient lights, wireless mobilephone charger, leather-based steering wheel and gearknob, electric powered park brake, push-button start and keyless entry, and an area saver spare wheel.

Step as much as the GT petrol ($forty seven,990) or diesel ($50,990) and you benefit just a few distinct gadgets to justify the added rate. The 18-inch wheels are a special design, the LED headlights are adaptive (meaning they flip corners with the vehicle), the rearview reflect is a frameless design, the steerage wheel is perforated leather-based, the roof lining is black (no longer grey), and you get black roof and replicate caps on the outdoor as well.

Plus the interior sees Alcantara door and dashboard trim, activities pedals and there's vegan leather seat trim with Alcantara features and “copper” stitching.

Then the GT sport ($54,990) mannequin well-nigh provides an exterior black pack with 19-inch black alloys, dak finishes on the grille, badges, bumper trim strips, facet door and entrance wing trims and window surrounds. And it also includes the indoors leather-based kit, which is optional on the other grades, as well as a Focal 10-speaker sound device and laminated entrance door glass. This grade additionally has Lime wood indoors trim.

The GT grade models may also be had with a sunroof for $1990. The 3008 GT petrol and GT diesel versions may also be optioned with leather seat trim outfitted ordinary to the GT activity, which includes Nappa leather-based, heated entrance seats, electric powered driver’s seat adjustment and therapeutic massage - that pack charges $3590.

picky about colors? The handiest no-charge option is Celebes Blue, while the metal options ($690) consist of Artense gray, Platinum grey and Perla Nera Black, and there are additionally premium paint option ($1050), being Pearl White, foremost pink and Vertigo Blue. There is no orange, yellow, brown or eco-friendly paint option attainable. 

I’ll reiterate - for a non-luxurious brand promoting a entrance-wheel drive SUV, no remember how excellent it is or well appointed it can be, the 3008 is too costly.




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